Same seat, new plane, different view, 1h40m late so far. First time ever with @americanair to have been on a plane that was taken out of service. The entire process was handled with professionalism, kindness, flexibility, and decisiveness. Stuff breaks, but it was handled really well.

Same seat, new plane, different view, 1h40m late so far. First time ever with @americanair to have been on a plane that was taken out of service. The entire process was handled with professionalism, kindness, flexibility, and decisiveness. Stuff breaks, but it was handled really well.